Frequently Asked Questions

Everything you need to know about your Active 3 Premium experience.

What is the standard shipping time for electronic orders?

We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.

Do your products come with a manufacturer warranty?

Yes, every device purchased from Active 3 Premium includes a standard 12-month limited warranty that covers hardware defects and technical malfunctions.

What is your return policy for opened electronics?

We accept returns within 30 days of delivery. To be eligible for a full refund, items must be returned in their original packaging with all accessories included. A small restocking fee may apply to opened items.

How can I track my package after purchase?

Once your order is processed, you will receive an email containing a unique tracking number and a link to our logistics portal to monitor your shipment in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.

Are your products compatible with both iOS and Android?

Most of our Active 3 Premium smart devices are designed with universal compatibility, allowing seamless integration with both iOS and Android ecosystems via our dedicated mobile app.