Returns & Exchanges

At Active 3 Premium, we stand behind the quality of our electronics and offer a 30-day return policy for a full refund or exchange. To be eligible, your device must be in its original packaging and in the same condition that you received it.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Securely pack your item in its original box, ensuring all accessories, manuals, and protective materials are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or ship your exchange within 3-5 business days.